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What you can expect during and after the upgrade.
Better, Faster, Simpler banking.
Branch Access
All branches will be open normal business hours throughout the upgrade. HCB will also
offer extended hours via telephone support from 8:00 a.m. – 7:00 p.m. Monday – Friday from
July 24 – August 1. On Saturday, July 26 we will offer additional telephone support from
9:00 a.m. – 3:00 p.m. for customers who have questions or are experiencing technical issues.
Transaction limits on ATM, Point-of-Sale, and daily max will be from July 24 – July 28.
ATMs
ATMs will be unavailable on Thursday, July 24. ATMs are expected to be available on Friday, July 25, or as soon as possible. Please note that not all ATMs will come back online simultaneously, and the time required for each may vary.
Debit Cards
On July 24, you will need to activate your new debit card, as your old debit card will be deactivated and unusable thereafter. Once your new card is activated, it will function normally during the system upgrade. However, during the period from July 24 through July 28 transaction limits on debit and Point-Of-Sale (PIN purchase) transactions will temporarily change to $1,000, with a maximum daily limit of $1,300. Please plan ahead for this reduced daily spending limit.
Pre-Authorized Deposits or Withdrawals
Any pre-authorized deposits or withdrawals scheduled during the system upgrade weekend will be posted as normal.
Telephone Banking
This service will not be available from Thursday, July 24 at 5:00 PM until Monday July 28 at approximately 9:00 AМ.
ENHANCED BENEFITS AND FEATURES YOU’LL ENJOY AFTER THE UPGRADE.
Enhanced Online Functionality
You will now have digital access to all your HCB accounts, both business and personal, with one single sign on.
New Mobile App
Both business and personal banking customers will be able to access all HCB accounts through our upgraded mobile app. The mobile app will automatically update for iPhone users. Android users will need to download the new app from the Google Play® store.
Account To Account Money Movement
You will be able to seamlessly transfer funds between your HCB accounts and accounts at other financial institutions.
eSign
While we enjoy seeing you in person, visiting a branch will no longer mandatory to sign account and loan documents. You will have the option to conveniently eSign them using your
computer or smartphone.
Enhanced MasterCard® Debit Cards and Mobile Wallets
Our enhanced MasterCard Debit Cards will be enabled with EMV chip technology. Like your existing card, you will eventually be able to add them to your Apple or Google virtual wallet and utilize Tap-To-Pay at numerous vendors. We will relay more specific details as they are available to us.
Person-to-Person (P2P)
This payment alternative will be available for any P2P transactions. You don’t need to enroll in P2P—once it’s enabled for you, you can start adding payees and sending funds instantly.
SERVICES AND FEATURES THAT WILL REMAIN THE SAME WHEN THE UPGRADE IS COMPLETE.
Our Team
During and after the system upgrade, the local bankers you know and trust will be with you every step of the way.
Deposit Account Numbers, Routing Number and Features
Your existing deposit account numbers and routing number will not change. The benefits and features of your deposit account will stay the same as well.
Written Checks in Process
All checks written before and after the conversion will be processed as usual.
Electronic Payments via ACH
Any pre-authorized electronic payments will not be affected by the system upgrade. This includes transactions such as direct deposit of payroll or Social Security, or pre-authorized drafts such as telephone or utility bills.
Telephone Banking
The telephone banking number will stay the same. The number is (540) 965-0005.
Our Website and Telephone Numbers
Our web address will remain www.hc.bank. All branch phone numbers will remain the same.
Scheduled Payments
The technology upgrade will not affect scheduled deposits and withdrawals, such as
Social Security benefits and payroll direct deposits. Authorized BillPay items, such as
utility bill payments, will also continue unchanged, requiring no action on your part.
CHANGES TO YOUR BANKING EXPERIENCE YOU MIGHT NOTICE ONCE THE UPGRADE IS COMPLETE.
Loan Account Numbers
All loan account numbers and Line of Credit (LOC) account numbers will change. This requires no further action on your part. The account number will be included on your first statement post-upgrade. Please give us a call if you need the account number prior to the first statement.
Debit Card Numbers
As a part of the conversion, all current debit card customers will receive a new, enhanced MasterCard debit card. Your new debit card will have a completely new card number, expiration date, and security code. On July 24, you will need to activate your new debit card, as your old debit card will be shut off and unable to use thereafter. Any recurring payments you have established using your old debit card will have to be re-established.
Online/Mobile Banking Look
Online and Mobile banking will look different and will offer many new features.
Online Bill Pay
Electronic payments refer to the method by which bill payments are processed electronically to your vendors. This commonly occurs with utility companies, phone service providers, credit card issuers, etc. After the conversion, the amount for electronic payments will be withdrawn from your account two days before the scheduled delivery date.
Deposit Account Statements
After the system upgrade, your deposit account statements will have a new updated look.
Have questions? Want to learn more?
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What you can expect during and after the upgrade.
View Changes -
Your full guide to the July 2025 technology upgrade
View Guide -
Answers to all your Summer 2025 Technology Upgrade questions.
FAQs
Highlands Community Bank cares about keeping you safe.
During this transition, remember to keep up with your security practices:
- Be aware of scams and always think twice before giving out your information.
- If it feels suspicious, donʼt respond. Fraudsters may try to use this opportunity to steal your personal information.
- Donʼt give out your passwords. We will never ask for your password.
All our official digital communications will come from donotreply@hc.bank. If you have any questions, please contact info@hc.bank or call your local branch, weʼd be happy to assist.
Contact Us
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People you can count on.
You can count on the team at Highlands Community Bank to make this a smooth transition from start to finish. We are confident that when the upgrade is complete, you will enjoy increased speed, convenience and ease in both our Online Banking and Mobile Banking platforms. We can’t wait for you to see how our new technology improves your journey toward your financial goals.
Please check this page for further information and instructions regarding the Technology upgrade.
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Who is Highlands Community Bank?
Highlands Community Bank has loyally served Alleghany Highlands for 23 years and counting. Our team is fully committed to the betterment of our customers and communities by treating everyone like our neighbor and not just a number. We will continue to invest in them, their futures, and their financial goals for decades to come.